At Seraph, we offer fast and reliable shipping across Australia. Orders are processed within 1-3 business days. We use trusted courier services to ensure your items arrive safely. Shipping costs are calculated at checkout based on your location, orders over $100 will have free shipping. Please allow 3-7 business days for delivery, depending on your area. If your order is delayed, please contact our customer service for assistance.

We want you to love your purchase! If you are not completely satisfied, you can return unworn and unwashed items within 14 days of receiving your order for a full refund or exchange. To initiate a return, please contact our customer service team with your order number. Please note that the customer is responsible for return shipping costs unless the item is faulty or incorrect. Refunds will be processed within 7-10 business days once the item is received.

At Seraph, we are committed to protecting your privacy. We collect personal information to process your orders and provide a better shopping experience. Your information will never be shared with third parties without your consent. We use secure encryption technology to safeguard your data. You have the right to access and correct your personal information at any time.

For any inquiries or support, please contact us at seraphcollectivebrand@gmail.com Our customer service team is available Monday to Friday from 10 AM to 5 PM AEST. We aim to respond to all inquiries within 24 hours.